National Health Funding Body

Since implementation, the National Health Funding Body has experienced significant benefits, including the elimination of manual processes, substantial improvement in efficiency and the ability to focus more on strategic work.

“We’ve definitely seen a shift from undertaking ‘doing work’ to ‘thinking work’,” said Mr White.

“That has lifted our advice and engagement with states and territories about how to implement transparency of funding. We’ve got a lot more in-scope money going through the funding pool now through our engagement with stakeholders. We’ve also been able to identify, capture and report out-of-scope funding to help improve the accuracy of what we’re reporting.”

“By reducing the ‘doing work’ and doing more ‘thinking work’, we’re achieving our vision statement a lot better than before,” said Mr White.

“Day-to-day tasks and payment processing are a lot simpler and go like clockwork. The user experience is a lot better, and monthly reporting has gone from taking five months to three weeks. I believe we've hit that three-week target for 50 months in a row now. We’ve had phenomenal efficiency in that respect” said Mr White.

Alongside newfound operational efficiencies, the government body now also has a single source of truth for all their important information and a single system through which they can ensure the efficient and transparent administration of public hospital funding.

“We now have a single point of truth on trend analysis around public hospital funding for both states and territories and the Commonwealth, ” said Mr White.

“We’re very happy with the payment system as a centrepiece, but also the ability to connect with our other core functions.”

With two major software releases each year, the National Health Funding Body is continuously improving their digital transformation.

“I think that’s probably one of the underrated benefits of TechnologyOne, you're always on the most up-to-date software because of the regular software upgrades,” said Mr White.

With regular patches and security updates, the NHFB has confidence that their data and payment processing is secure and private, with increased protection against cyber threats including user access controls, delineation of duties, security hardcoded into the workflow design, multifactor authentication, security on data in-transit and other industry-leading protocols.

“We now do quarterly audits on master data and on user access. We can now provide that good governance over the system, whereas previously we had no access to those sorts of measures,” said Mr White.

“We’ve just received our final report on system security and we’ve received a 95% score which is fantastic. We make billion-dollar payments so we don’t want that going somewhere it shouldn’t. The advanced security controls are really important to us.”

Staff at the National Health Funding Body have embraced the new system and new way of going about their work.

“If we kept going the old system, no one would want to work here,” said Mr White.

“The states and territories like the system, they find it easy to use and they’re getting a lot out of it.”

“I hadn’t heard about TechnologyOne until coming into my role at the National Health Funding Body but now, based on my experience, I would definitely encourage other organisations to think about the company as an option,” said Mr White.

"They offer value for money and the notion that you always have access to the latest technology and software, being able to update based on your own timings and testings, as well as really simple configurability is very good.”