Designed for residents and students

A simpler path to everyday outcomes.

Simple. Fast. Connected.

Enterprise intelligence putting the right services and personalised support directly into the hands of residents and students.

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Guide for residents

Guide simplifies everyday interactions with councils by providing a single conversational entry point for community services. Residents can check bin collection days, book services, report issues or explore property information without navigating complex forms or multiple systems.

Guide also proactively finds opportunities for support when circumstances change, helping residents access assistance earlier while reducing call volumes and administrative burden for councils.

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Guide for students

Guide provides simple, personalised support across the entire student journey, from enrolment through to graduation and beyond. Students can ask Guide questions in plain language and receive tailored guidance across timetables, accommodation, scholarships, assessments and academic support.

The result is personalised, real-time support, and greater clarity, confidence, and engagement for every student.

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Advertising

Guide introduces a shared advertising-funded model designed specifically for the public sector and higher education, creating a sustainable new revenue stream without compromising service.

Guide is also available under a traditional SaaS model.

Advanced agentic AI

More than a chatbot, Guide uses true agentic AI to interpret intent, anticipate needs and proactively guide actions, understanding users’ needs and helping them take the right next step.

Deep ERP integration

By connecting securely to institutional systems and public information, Guide creates a single, reliable knowledge layer for users. At the same time, organisations gain deeper insight into engagement, demand trends and community needs, enabling better decision-making and continuous improvement over time.

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