Predict. Learn. Uncover. Simplify.

Plus is TechnologyOne’s new agentic AI product, purpose-built for customers on TechnologyOne’s SaaS ERP. It represents the next evolution of enterprise software — an AI that doesn’t just provide answers but takes action on behalf of the user.

Plus stands for Predict, Learn, Uncover, Simplify. It combines advanced reasoning with TechnologyOne’s SaaS+ workflows to interpret intent, anticipate needs, and deliver outcomes in a single interaction. Whether accessed through text or voice, Plus transforms how people work by connecting enterprise-wide data and managing tasks automatically.

Plus turns your organisation’s data into actions and insights. It guides smarter decision-making, learning how your business works and streamlines and automates everyday tasks to unlock powerful efficiencies.

Plus helps you interact with your ERP through simple, natural conversations rather than clicking through multiple screens and forms.

Examples include:

Approvals: Approve or reject requisitions, invoices, leave requests, contracts and other tasks.

Procurement: Raise a requisition, confirm a goods receipt.

Finance: Check budget availability, track invoices.

Human Resources: review applications, progress a candidate, approve timesheets.

Operations: Create or update a work order, log a maintenance request, check asset status.

Insights and monitoring: Highlight when budgets are breached, contracts are expiring, or tasks are overdue.

Everyday productivity: Show “what’s in focus” today, remind you of critical actions, suggest next steps.

Writing tasks: Plus is safe in your TechnologyOne environment so you can use it without redaction.

Agentic AI refers to AI systems that operate autonomously to achieve specific goals with minimal human supervision. These systems can plan, make decisions, use tools, and adapt their behaviour over time, unlike traditional AI that simply responds to inputs or follows predetermined rules.

Plus works straight out of the box, with zero implementation. Once licenced, simply turn it on using a feature flag enablement and go. When enabled, processes automatically run in the background to configure Plus and its permissions for you.

Plus stands for Predict. Learn. Uncover. Simplify.

Plus transforms your TechnologyOne ERP investment from a system people have to learn, into a system that learns from them — delivering more value from your ERP.

Plus anticipates what a user needs, surfaces the right data, and completes process actions for them.

It is our Australian-made AI system, built by TechnologyOne, and only for TechnologyOne customers.

You need to be on the 26A release and using CiA in order to leverage Plus. Plus will be available globally for our customers in Australia, New Zealand and the UK.

Plus is built on TechnologyOne’s Defence in Depth security architecture best practice principles, such as 'the human in the loop'. It is underpinned by the ISO 42001:2023 certification, the world’s first global standard for Artificial Intelligent Management Systems.

TechnologyOne’s vision to build human-centred, AI-powered solutions is now underpinned by a robust, internationally recognised framework that ensures the highest standards of responsible AI and AI governance across research and development (R&D).

A conversation is a way in which we measure the consumption of Plus. It is essentially an input and a response. For example, asking Plus to answer a question or requesting Plus to perform a task, either in writing or verbally, is one conversation. This can mean that if an input triggers many multiples of agents to get a job done, this will still be recorded as a single consumption of a “conversation”. They are used and billed separately from interactions.

An interaction is one AI usage (Request) in an AI-enabled product within the TechnologyOne product suite. Customers will receive 200 interactions per product for each AI-enabled product, and additional interactions can be purchased. When the customer holds multiple products, all Interactions will be pooled into one bucket, used across all environments. They are used and billed separately from conversations.

Plus is designed for your staff. It helps teams work more efficiently by connecting enterprise-wide data, surfacing insights, and completing tasks through natural language, all within your TechnologyOne ERP.

Guide is designed for the people your organisation serves. It gives residents and students a simple way to access services and find information through conversational interactions, without needing to understand and navigate your internal systems.

In short: Plus helps you help your community. Guide helps your community directly.