The growing payroll challenge in higher education

Australia’s higher education sector is highly dependent on casual and contract staff. As of 2021, 43% of higher education employees were employed as casual or fixed-term contract employees. This is enough to place education among the top 10 industries in terms of casual employment utilisation.

While this workforce model provides flexibility for universities, it also introduces significant payroll complexities, including managing multiple roles under different awards, ensuring accurate timesheet approvals, and meeting compliance obligations for both domestic and international employees.

For staff, payroll errors, such as delayed payments, incorrect classifications, or missed superannuation contributions, can have severe financial and emotional consequences.

To mitigate these risks, universities must adopt modern payroll systems that automate compliance, improve accuracy, and enhance payroll transparency. Without effective payroll management, institutions risk financial penalties, reputational risk, and damage to staff wellbeing.

‘Wage theft’ or just outdated technology?

There have been many stories of underpayment in the education sector over the last several years.

Dubbed ‘wage theft’ in a report by the same name in 2023, the National Tertiary Education Union (NTEU) reported underpayments of $159 million since 2009, across 97,500 staff, 55 separate incidents and 32 different institutions.

Chief among them were $22 million in back payments issued by the University of Melbourne; $11 million at the University of Tasmania; $12.8 million at the University of Sydney, and $10 million from RMIT, just to name a few.

The union blamed these underpayments to casual workers on ‘conditions of the awards not being followed’, but in reality, it isn’t so simple.

The Australian Higher Education Industrial Association (AHEIA) found in its response to this report that “complex industrial agreements and government policy and funding arrangements had contributed to the [wage underpayment] issue, however, institutions have an obligation to ensure appropriate governance settings and frameworks to avoid these circumstances emerging.”

“This includes implementing updates and changes to workforce system architecture, such as payroll and time recording systems.”

Universities operate under some of the most complex employment frameworks in Australia. Staff can hold multiple contracts simultaneously, such as teaching undergraduates while working on a research grant, all under separate pay structures.

Without an integrated HR and payroll system, ensuring compliance across these contracts becomes a high-risk administrative challenge. Instead of focusing on punishment for past underpayments, the focus should be on modernising payroll technology to prevent future mistakes.

Universities must invest in payroll automation, real-time compliance tracking, and award interpretation tools to ensure correct payments, protect their reputations, and improve staff confidence in payroll accuracy.

The role of payroll automation in reducing errors

Companies that rely on manual data entry and updates to data always run the risk of payroll errors and compliance issues. Relying on paper or even spreadsheets to track time worked and manually keying this data into systems creates a huge risk right from the start of the process.

Errors often stem from outdated and manual payroll processes, not from negligence or cost-cutting. It’s in these systems where complexities such as irregular working hours, different payment structures, and compliance with visa and employment laws create administrative strain.

By eliminating manual data entry and automating compliance checks, universities can ensure employees receive accurate and timely payments while reducing financial and reputational risks.

Automation also simplifies complex payroll calculations such as processing multiple roles under different pay scales, ensuring employees are paid according to their specific contract terms without administrative bottlenecks.

How real-time payroll reporting improves accuracy and transparency

Payroll transparency is essential for improving trust between universities and their employees, as is the ability to run payroll in real-time and see the impact of calculations. Organisations need to automate the process and focus on managing exceptions rather than processing errors.

A real-time payroll calculation allows payroll teams to identify anomalies early in the cycle, chase missing or invalid timesheets, and pinpoint specific employees whose pay data needs to be adjusted without having to reprocess the entire payroll.

Emerging technologies, such as artificial intelligence (AI) and machine learning (ML), will further improve automation and exception handling. These tools will enable payroll managers to identify potential issues earlier in the pay cycle, ensuring errors are corrected before payroll is finalised.

Real-time reporting also allows universities to forecast workforce expenses more effectively, preventing payroll overruns and ensuring compliance with both internal financial controls and external regulatory obligations.

The benefits of integrated HR and payroll systems

Managing payroll for casual and non-permanent staff has long been a challenge for universities, particularly when employees hold multiple roles across different departments with varying conditions and payment rules.

To overcome payroll complexities, universities must adopt integrated HR and payroll systems, automate payments and improve compliance tracking. A truly integrated system, such as TechnologyOne’s Human Resources & Payroll (HRP), provides:

  • A single source of truth for multiple roles within an institution, ensuring that casual staff who also hold permanent positions are accurately classified and compensated.
  • Seamless onboarding and payroll management, ensuring new staff are correctly set up for payroll from day one.
  • Automated compliance monitoring, reducing the administrative burden on payroll teams.
  • Flexible self-service tools, allowing casual and contract staff to manage their employment records independently.
  • Real-time cost tracking, ensuring payroll expenses align with funding allocations and institutional budgets.

Universities and TAFEs that have adopted a fully integrated enterprise platform like ours have benefited from a more efficient approach to payroll.

One such example is GOTAFE in Victoria, who made the switch to our Human Resources and Payroll (HRP) product after reaching end-of-life with its previous payroll system.

"For the first time, we have a clean, consolidated view of people data and live business insights,” said Lynda Southgate, GOTAFE People & Culture Systems Administrator.

I can easily spot and remedy data entry errors and provide leaders with snapshots of our workforce instantly rather than in six weeks. Previously generating contracts took up to four days, now we can have them ready in five minutes."

“We are no longer chasing disconnected spreadsheets. We’re planning ahead. It’s not just about paying people anymore, it’s about understanding their roles, where they want to go in their career, and how we’re investing in them.”

Future-proofing payroll for higher education

As universities continue to adapt to workforce casualisation and regulatory changes, investing in a scalable and automated payroll system is essential. Future-proofing payroll means ensuring that universities have a system capable of handling evolving award structures, diverse employment types, and increasing compliance demands.

TechnologyOne’s Human Resources & Payroll (HRP) software helps universities automate payroll, ensure compliance, and reduce payroll errors, delivering a seamless, integrated workforce management experience.

Find out how TechnologyOne HRP can transform your university’s payroll processes.

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Frequently asked questions (FAQs): Human Resources & Payroll

ead some of our most frequently asked questions (FAQs) below if you need more information on Human Resources & Payroll, OneEducation, ERP, and more.

Human Resources & Payroll (HRP) by TechnologyOne is a purpose-built solution that automates and simplifies workforce management, payroll processing, and compliance reporting.

It ensures accurate employee payments, eliminates manual data entry, and enhances payroll efficiency with self-service capabilities.

Learn more about HRP here and book a demo today.

Within OneEducation, Human Resources & Payroll empowers universities and TAFEs to manage a diverse academic and professional workforce. It handles complex award rules, improves leave and timesheet processes, and provides accurate reporting for compliance and planning.

Human Resources & Payroll enables university staff to manage their pay, leave and personal details online, reducing admin and improving flexibility. This lets institutions focus more on teaching, research and student support.

SaaS+ is TechnologyOne’s all-inclusive offering, specifically tailored for the industries we serve. With SaaS+, implementation, support, and upgrade costs are included, with TechnologyOne taking full ownership of the outcome of the solution experience, not just the software.

For more details, visit the SaaS+ information page .

ERP (Enterprise Resource Planning) software is a system that integrates and manages core business processes such as finance, human resources, supply chain, and customer relationship management into a single platform.

ERP software improves efficiency, reduces manual processes, and centralises data across your organisation. It supports smarter decision-making, enhances compliance, and delivers better service outcomes for customers and communities.

Read more: The benefits of ERP software.

Andy Cox
General Manager for HR & Payroll Products