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Australian Digital Citizens

How do online public services make citizens feel?

Digital technologies have fundamentally transformed the way Australian governments engage with their citizens, offering services that are increasingly accessible and convenient. Federal, state, and local agencies are actively deploying a diverse range of digital solutions to meet the varied needs of the public.

Australian Digital Citizens

This landmark report — Australia Digital Citizens 2025 — commissioned by TechnologyOne, presents independent, data-driven insights into Australian citizens’ digital engagement. Our study, conducted throughout January and February 2025, is based on a substantial sample size (2577 citizens) that closely mirrors the Australian Bureau of Statistics (ABS) demographic data. This alignment ensures that the study’s findings are generalisable, comprehensive, and most importantly, actionable.

What’s inside the report:

  • Independent insights into citizen satisfaction, trust, and digital inclusion.
  • Trends shaping the future of digital public services.
  • Actionable recommendations for public sector leaders.

Read the full report

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