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Customer Hub
Customer Hub is one place to manage your relationship with TechnologyOne, delivering powerful self-service features that empower you to manage your products and services with ease.

Launching with 26A, Customer Hub enables you to see your Plus and AI/ML entitlements, and to manage your Plus and AI/ML services. This functionality will be extended to other self-service features in coming releases.

Security Dashboard Enhancements
Security Dashboard Enhancements improve visibility into user authentication and password security. Integration with HaveIBeenPwned identifies potentially compromised passwords, while new analytics for log-on attempts, active sessions, and user activity support stronger monitoring and faster risk response.

These updates help administrators act quickly to maintain secure access across the organisation.

Asset Leasing
Asset Leasing allows customers to create and manage asset leases with native generation of financial transactions for IFRS 16 reporting. This enhancement simplifies compliance and financial management by ensuring all lease data is accurate, transparent, and fully integrated within the core asset lifecycle.

Intelligent Data Management Integrations
Intelligent Data Management now integrates with additional providers, including Asset AI and CadCorp. This extended connectivity streamlines defect and work request management for councils, enabling greater flexibility, data accuracy, and operational efficiency across asset inspection workflows.

Asset Insights
Asset Insights provides performance benchmarking that empowers asset managers to make data-driven decisions with confidence. By comparing similar assets, it helps reduce over- or under-servicing, control maintenance costs, and enhance the reliability and longevity of critical infrastructure.

Centralised Field App Configuration
Centralised Field App Configuration introduces a guided setup process that streamlines how organisations manage their Field App environments. This enhancement simplifies configuration, reduces administrative effort, and ensures consistent, standardised deployment across teams.

Intelligent Field Defect capture
AI-powered Field Defect Capture simplifies how field workers report asset issues. By taking a photo of a defect, AI analyses the image, classifies the issue, and links it to the correct asset, reducing manual data entry and improving defect accuracy for faster maintenance responses.

Field Smart Route Optimisation
AI-powered Smart Route Optimisation automatically applies AI-driven logic to plan the most efficient travel paths between assigned work orders. By removing the need for manual routing decisions, it helps field teams complete more jobs in less time while cutting fuel costs and improving service delivery.

ECM Natural Language Search
We’re making it easier for users to find the information they need, faster. The new Natural Language Search tool translates plain language queries into structured ECM searches, helping users discover the right information instantly without complex filters. It simplifies search and improves accessibility as data volumes continue to grow.

My ECM Folders
My ECM Folders introduces a personalised workspace where users can organise and manage their content with ease. This enhancement enables people to quickly access favourite or recent work areas, improving usability, productivity, and familiarity across Enterprise Content Management.

Simplified Content Ingestion
Simplified Content Ingestion streamlines document registration across TechnologyOne modules using Plus. It automatically detects, classifies, and links content to the correct attachment grids, reducing manual effort, improving data accuracy, and ensuring compliance with scalable, context-aware automation.

App Builder Enhancements
Enhancements have been delivered across key App Builder components, including Simple Registers, Interactions and Correspondence, Business Processes and Connectors. These updates improve usability and streamline process design, enabling administrators and designers to configure, automate and optimise business workflows more efficiently.

Designing Analytics with Natural Language
Designing Analytics with Natural Language (DAN) enables users to create dashboards by describing what they need in plain English. Powered by AI, it automatically generates the most relevant visualisations, removing technical barriers and accelerating time from idea to insight for faster, more informed decision-making.

Data Model Notes
Add contextual descriptions to your Data Model columns to enrich AI's understanding of your business data. This enhancement allows users to ask natural questions in their own terminology, providing the business context AI needs for more accurate, relevant results.

Dynamic Columns in Data Models
Dynamic Columns eliminate the need to maintain multiple versions of the same Data Model for different Analyser parameter settings. By configuring columns as 'Dynamic', field descriptions and visibility automatically adjust when Analyser parameters change—reducing configuration overhead and simplifying maintenance for parameterised reporting solutions.

Field Explorer
Field Explorer provides a centralised view of all Data Model fields and attributes in one place. Designers can search, filter, and review metadata with confidence, finding the right data faster and streamlining the process of building accurate, reliable reports.

ETL: Define Query Steps
Define Query Steps in ETL significantly improves performance for large datasets by allowing queries to be defined without output tables. This change reduces processing time, minimises storage overhead, and enables designers to run complex data operations more efficiently.

Bin Days Task Card
The Bin Days Task Card gives residents instant access to accurate bin collection information via simple address lookup. It removes the need for manual schedules or bespoke solutions, cutting administrative effort for councils and improving satisfaction through a fast, digital self-service experience that works seamlessly across mobile and desktop.

DA Eligibility Checker
The DA Eligibility Checker allows residents to quickly confirm whether a proposed development requires a formal application or qualifies as exempt or compliant. By integrating CiA property themes and planning data, users can easily view relevant overlays and zoning rules, reducing errors, saving time, and improving confidence in the planning process.

Accessibility Updates
Ongoing accessibility improvements ensure DxP Local Government continues to meet WCAG 2.1 AA standards. These updates enhance inclusivity, supporting screen readers, keyboard navigation and a more transparent content structure so that all users can interact with council services easily and consistently.

Content Snippets
Content Snippets let councils maintain consistency across their online knowledge base by reusing key information across multiple pages. This enhancement saves time by reducing manual updates, and by ensuring residents always see the most accurate, up-to-date guidance wherever it appears

Annual Contribution Salary Reassessment Worksheet
Automate the calculation of annual or birthday contribution salary reviews for Pension and Defined Benefit schemes. This enhancement removes manual effort by automatically generating reassessed contribution records for each employee at the relevant date, simplifying large-scale recalculations and improving accuracy across the organisation.

Ordinary Hours Derivation
A new payroll calculation method now derives ordinary hours directly from employee work patterns, enabling payroll to be processed by exception. This ensures employees are paid correctly when their contracted hours change mid-period, removing the need for averaging and improving accuracy for complex pay cycles.

Recruitment AI Assistance
AI-driven recruitment tools enhance every stage of the hiring process—from application through to interview. Candidates can upload their résumé to auto-populate forms, while hiring managers receive summarised candidate profiles and tailored interview questions. The result is faster, fairer shortlisting, and an improved experience for both applicants and recruiters.

Position Connected Content Index
Position Connected Content Index links position-related documents in Human Resources & Payroll directly to the corresponding index in Enterprise Content Management. This improvement enables HR teams to easily locate, manage and report on position records, ensuring greater visibility and compliance across the employee lifecycle.

Enhanced Performance and Development for Managers and Employees
Enhanced Performance and Development screens make it easier for managers and employees to track and update performance plans. A new My Team view, simplified workflows and improved performance plan layouts create a more transparent and engaging experience for performance management across teams.

Go1 Integration
Integration with the Go1 Learning Management System (LMS) is now available out of the box. Organisations can connect HRP directly to their Go1 environment, allowing employees to complete courses and have progress automatically recorded against their performance and development records.

Renewed Stationary
Leverage the reimagined, value-packed standard stationery now delivered within DocOne. The refreshed interface makes it easier to customise templates, align branding, and add relevant financial information, allowing for streamlined document production and improved clarity and consistency of financial reporting.

Financials Enhanced Performance
Ongoing performance improvements deliver faster response times and greater productivity across core financial workflows. With optimised testing, automated validation, and updates to key reports, including Age Analysis and Ledger Transaction Listing, users benefit from smoother day-to-day operations and a more responsive experience.

Payment Times Reporting – United Kingdom
Ensure compliance with the UK Payment Compliance Notice requirements under the Procurement Act 2023. This enhancement provides updated worksheets and automated reporting for qualifying entities, helping finance teams meet six-monthly reporting obligations accurately and efficiently.

Payment Times Reporting – New Zealand
Support compliance with New Zealand’s Prompt Payment Times requirements for government entities. This feature automates reporting for agencies required to pay 90 per cent of invoices within 10 days (or 5 days for eInvoicing), ensuring accuracy and timeliness with minimal manual input.

Australian Business Activity Statement Services Upgrade
Financials now supports AS2025 message standards for Australian Business Activity Statements. This upgrade ensures seamless electronic lodgement with the ATO following the decommissioning of AS2009 services, maintaining compliance and continuity for tax submissions.

Standard Reporting Attributes
Standardised reporting attributes have been added to the Chart of Accounts, providing a consistent foundation for grouping and analysing accounts. This update simplifies configuration, supports automated reporting, and enables future AI-driven insights and anomaly detection across financial data.

InvoiceIQ – Supplier Invoice Scanning
AI-driven InvoiceIQ intelligently scans and extracts supplier invoice data directly into Accounts Payable automation. InvoiceIQ eliminates manual data entry, improves accuracy, and accelerates approval workflows—enabling true straight-through processing from receipt to payment.

Ledger Note Smart Summary
AI-powered Ledger Note Smart Summary surfaces key details such as payment arrangements, disputes, and follow-up actions across Accounts Payable, Accounts Receivable, and General Ledger records. It provides users with a concise, contextual overview that speeds up investigations and decision-making.

Enterprise Cash Receipting Enhanced Performance
Enterprise Cash Receipting has been enhanced to deliver faster transaction processing, improved accuracy, and smoother operation across daily cashiering activities. Users can complete receipts and enquiries more efficiently, improving both speed and reliability in high-volume environments.

BPoint Pay By Link Option
Enable secure, on-demand card payments through a simple BPoint “Pay By Link” option. Cashiers can generate a one-time payment link for customers to complete transactions via SMS, email, or browser, improving convenience and supporting more modern payment preferences.

Partial Payments
Partial payment support has been introduced to Enterprise Cash Receipting, allowing customers to pay part of an outstanding balance through My Payments or Guest Checkout. Balances update instantly, maintaining accurate records and giving customers flexible, secure payment options.

Reconciliation
Reconciliation improvements strengthen integration between Enterprise Cash Receipting and connected debt systems. These updates enhance data accuracy, streamline reconciliation workflows, and improve visibility for finance teams managing complex cash flows.

Enterprise Budgeting Enhanced Performance
Enterprise Budgeting performance has been optimised to deliver faster response times and smoother interaction across budgeting and analysis tools. These enhancements reduce processing delays and improve efficiency for budget owners managing complex datasets.

Advanced Enterprise Budgeting Scenario Planning
AI-enabled scenario planning allows users to create and compare multiple budget models to assess the impact of changing assumptions. Smart drivers automatically calculate the effects of variable adjustments, such as headcount or pricing, removing manual recalculation, and delivering real-time sensitivity analysis for more informed financial planning.

Advanced Enterprise Budgeting and Predictive Budgeting
Harness the power of AI-powered time-series forecasting to predict budgets and financial outcomes using historical data. Predictive Budgeting analyses past performance, identifies emerging trends, and automatically generates projections, which allows budget owners to adapt quickly to market shifts and improve forecast accuracy.

AI-powered Policy Configuration Tool
Our AI-powered Policy Configuration Tool accelerates policy and technical assessment setup by importing planning schemes and suggesting links between clauses, activities, zones and overlays. Planners remain in control to validate and lock configurations, improving consistency and reducing the time spent on repetitive setup.

Technical Assessment with CiA Maps and Past Assessments
Assess applications with greater speed and consistency using CiA Maps for zoning and overlay context, together with quick access to past assessments. Officers can reference and copy prior responses where appropriate, improving throughout and supporting a more standardised approach to common application types.

Simplified Consent Costing (NZ)
Record consent processing costs directly on compliance applications, including time, materials and travel. Lodgement and top-up deposits are managed as balances are consumed, and costing statements are generated in one step, giving smaller councils a straightforward alternative to spreadsheets.

Streamlined Compliance Configuration
Compliance configuration now supports multi-select questions and new Business Process Automation Entity Actions to update questions and key dates automatically. Administrators can capture richer data and automate routine updates, which reduces manual handling and improves assessment flow.

Animal Microchip Validation
Validate animal microchip length and uniqueness at registration to prevent incomplete or invalid entries. This safeguard improves data quality and reduces rework for officers managing animal records.

Bulk Dishonour Processing
Process direct debit dishonours in a worksheet rather than one by one. Optional customer letters and automated account notes improve communication, save time, and create a consistent audit trail for revenue teams.

Consolidated Notices
Issue a single renewal notice to owners with multiple animals, so charges appear together. This reduces printing and postage effort, simplifies record-keeping, and provides a clearer customer experience.

Processed Charge Code Adjustments
Adjust ended levy charge assignments when corrections or retrospective updates are required. Teams can resolve issues without workarounds, which ensures accurate property accounts over time.

Enhanced Reconciliation and Filtering
Gain visibility across Receipt in Progress, Debtor Control and Property & Rating debtor transactions to identify irregular balances quickly. Finance teams can reconcile key ledgers with fewer manual steps and greater confidence.

Email Attachments From Worksheets
Include supporting documents with billing or debtor worksheet emails. Configure definitions once, upload from a server folder and send accurate, contextual information to customers who choose email delivery.

Account Health and Worksheet Logging Checks
Detect transaction integrity issues while loading debtor accounts into a worksheet. Staff can fix or exclude problem records early, which prevents failures later in processing and shortens completion times.

Recurring Invoice Charge Automatic Updates For New Charges
Automatically roll recurring invoice amounts to new-year rates, with controls over which charges are updated. This removes repetitive updates at year-end and reduces the risk of missed changes.

Support for Azure B2C
Enable portal and consumer identities with Azure B2C. Councils can offer self-registration, social logins and branded authentication screens while maintaining secure, self-service account management for residents.

Unit Rate Calculations for Requests
Raise calculated fees during request entry using configured unit rates. This gives councils more flexibility at the counter and improves accuracy when charges depend on measured quantities.

Enhanced Request Tracking Security
Strengthen request tracking with longer reference numbers and optional CAPTCHA. The additional controls protect against misuse and improve the reliability of public tracking.

Infringement Fee Calculations by Offence Date
When raising a backdated infringement, calculate the fee using the rate that applied on the offence date. This provides accurate charging and avoids manual recalculation for past periods.

Infringement Offence Selection Display
Show the Act and section in the advanced picklist during offence selection. Officers can confirm the correct offence faster and reduce selection errors.

Multi-Owner Property and Land Project Enhancements
Support boundary realignments and subdivision projects involving multiple owners with dedicated project types. Purpose-built workflows reduce manual coordination and help officers progress common scenarios efficiently.

Alternative Address Property Search
Search for a property using its saved alternative address across enquiries and picklists. Staff can find the correct record quickly, even when residents provide a commonly used alternate address.

UK Sourcing Reporting
UK Sourcing Reporting supports compliance with the UK Procurement Act by publishing sourcing notices directly to the Find a Tender Service. This enhancement removes the need for a separate eSender facility and provides a simpler, integrated way for councils and public bodies to meet mandated reporting obligations.

Contract Pre-Payments and Revenue Recognition
Contract Pre-Payments and Revenue Recognition allows organisations to accept upfront payments for funding agreements and recognise revenue progressively throughout the contract. This reduces manual journals, improves accuracy, and creates a smoother end-to-end lifecycle for grant agreements that require structured revenue recognition.

Contract Extraction AI
Contract Extraction AI enables new contracts to be created directly from scanned or digital documents. Users can upload a PDF, and AI extracts the key terms and populates a draft contract record automatically. This reduces manual data entry and accelerates the digitisation of legacy agreements.

Contract Generation and eSignatures
Contract Generation and eSignatures streamlines contract execution by generating agreement documents from templates and supporting digital signing through integrated DocuSign workflows. This enhancement reduces administrative effort, shortens turnaround times, and ends the need for printing or scanning during tender finalisation.

Asset Leasing
Asset Leasing lets users link assets to contracts and record lease details in line with IFRS 16 requirements. The integration with Fixed Assets ensures accurate lease accounting and provides a consistent approach to entering and managing lease agreements across both asset and contract workflows.

DxP Apply
DXP Apply provides a fully branded and modern self-service experience that guides applicants through course, scholarship and advanced standing applications. Applicants can track progress in their own time, which reduces enquiries for staff and improves communication throughout the application journey. Staff can request additional information through BPA forms, attachments or questions, creating a smoother exchange between applicants and admissions teams.

Vector Tile Overlays
Vector Tile Overlays allow spatial administrators to add vector tile layers in MapManager and make them available in Enterprise Maps. This improvement brings better performance and supports overlays such as contours that previously loaded slowly, giving end users a more responsive mapping experience.

CiA Maps for Property & Rating
CiA Maps is now available within Property & Rating workflows, giving staff an integrated spatial view of zoning, land information, and related property data. Administrators can control the rollout, and end users gain a more modern mapping experience that supports better decision making across property-related tasks.

Spatial Health Checks
Spatial Health Checks now include all Advanced Mapping Templates along with scheduled weekly checks that run automatically. Administrators receive regular insight into configuration health and can identify any issues early, making it easier to maintain stable and reliable spatial environments.

Module Choice Line Preferences
Module Choice Line Preferences allows students to submit their preferences for optional modules, while staff can process selections efficiently in line with university procedures. This enhancement supports clearer decision-making, reduces manual steps and improves the overall module allocation process.

Attendance Marking Improvements
Attendance Marking Improvements strengthens how attendance is captured within CiA. Enhancements support equal split calculations for cluster sessions and allow staff to mark upcoming classes with greater accuracy, ensuring attendance processes align with institutional requirements.

Student Task Processing Improvements
Updates to Student Task Processing expand rollout capacity and improve the student experience. The enhancements support more effective management of tasks and create a smoother workflow for both students and staff.

Student Loans Company (SLC) Improvements
SLC Improvements strengthen core UK functionality by supporting registration confirmation and remittance processing. This ensures universities can meet time-critical requirements that directly impact student maintenance payments and institutional tuition fee claims.

Admissions ID Document Verification
Admissions ID Document Verification uses AI to validate admissions documentation. The system checks key information within identity documents and compares it to application data, helping institutions confirm authenticity and reduce manual verification work.

Admissions CiA TAC Processing Improvements
Improvements to CiA TAC processing enhance error handling and provide clearer visibility during file imports. Institutions can identify and resolve issues more effectively, resulting in fewer interruptions to admissions workflows.

Fee Status Calculation
Fee Status Calculation determines whether an applicant is eligible for Home or Overseas fees. This ensures the correct curriculum delivery items are displayed, improving accuracy during admissions and reducing downstream corrections.

Result Calculation (Top Result)
Top Result Calculation enables UK universities to identify the best credits for inclusion in award classifications. This supports consistent assessment processes and aligns with sector expectations.

VET Data Streamlining (VDS)
VET Data Streamlining prepares institutions for upcoming mandatory compliance changes for Australian VET providers. Work continues to transition AVETMISS capabilities to CiA so providers are ready when final specifications are published.

UK Admissions Cycle Changes
UK Admissions Cycle Changes ensure continued compliance with UCAS, DfE Apply and associated API requirements. These updates help institutions meet deadlines with accuracy and operate with the latest national admissions standards.

UK Compliance Cycle Changes
UK Compliance Cycle Changes ensure UK providers meet all mandatory statutory and regulatory requirements across the academic cycle. These updates help institutions stay aligned with sector obligations.

Australian Compliance Cycle Changes
Australian Compliance Cycle Changes support ongoing alignment with national standards for Australian tertiary providers. Institutions can continue meeting their reporting and regulatory requirements across the academic cycle.

eCAF Government System Integration Improvements
eCAF Integration Improvements maintain alignment with updated guidance from the Australian Department of Education. Enhancements ensure providers remain compliant when submitting data through exposed APIs.

Integration between Student Management and Financials
Integration between Student Management and Financials delivers an out-of-the-box connection focused on direct posting. This removes manual integration setup and improves data flow between the two products.

Curriculum and Timetable Integration
This feature builds the foundation for reducing data gaps, lowering the volume of late changes, and providing planning teams with better visibility of approved curriculum information, so scheduling can begin earlier and with greater confidence. Working with Curriculum and Scheduling customers we have identified the opportunities to provide an out-of-the-box integration to improve data flow between the two products. Further work will be undertaken in 26B.

Resource Booker AI-Powered Search
AI powered search in Resource Booker helps staff and students find the right resource quickly, even across large volumes of templates and custom properties. It reduces manual searching and guides users straight from results to the booking page, improving the speed and quality of the overall booking experience.

Invigilator Availability
Invigilator Availability captures availability and preferences through structured forms and sends the information directly to Exam Scheduler. Institutions can coordinate coverage more effectively, reduce manual follow-up, and improve the scalability of exam delivery during high-volume assessment periods.

TRC Dashboards
TRC Dashboards provide real-time visibility into timetable data collection progress. They remove the need for manual tracking, offer clearer insights into completion rates, and help timetable coordinators and faculty leads submit accurate information on time.

Cohort Planning Pathways
A pathways review and development tool that will use enrolment data to support institutions to find missing or incomplete pathways and reduce timetable gaps. The capability supports curriculum management and scheduling teams to easily identify gaps in available student pathways, allowing institutions to plan more confidently and build improved pathway structures for students ultimately delivering a clash-minimised timetable.