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Taking you from one gen to the next
Upgrading your business processes
CiA Live is the simple solution to upgrade your business processes from our previous Ci platform to our latest CiA platform. When signing up for CiA Live, you won’t need to worry about the process for the upgrade – TechnologyOne has you covered.
Frequently asked questions (FAQs): CiA
Need more information? See some of our most frequently asked questions (FAQs) on all things CiA.
Our award-winning CiA (Connected intelligence anywhere) platform delivers a single solution for our communities, enabling possibilities now and in the future.
Through CiA, customers gain access to the full functionality of our enterprise software on any device, anywhere, at any time. Organisations can embrace iPad, iPhone, and Android devices as part of their enterprise solution and our adaptive screen design guarantees a great user experience regardless of the device.
CiA is the interface for internal users (your staff). DxP (Digital Experience Platform) is designed for external audiences such as residents, students or customers. Both provide secure, real-time access to core systems via TechnologyOne’s SaaS platform.
TechnologyOne’s Digital Experience Platform (DxP) suite enables secure, intuitive interactions across public-facing portals and internal systems.
Our three DxP platforms are:
- DxP Local Government: Empowers councils to streamline citizen services, reduce call volumes, and centralise customer knowledge. Supports mobile access, self-service, and automation.
- DxP Student: Provides students with a personalised portal for enrolment, results, timetable updates and support services—available anywhere, on any device.
- DxP Essentials: A streamlined, ready-to-go DxP offering for smaller organisations or those starting their digital journey. Includes self-service, custom branding and content management.
Benefits of TechnologyOne’s CiA (Connected Intelligence Anywhere) include:
- Real-time access to enterprise data and tasks
- A consistent interface across all TechnologyOne products
- Mobile-first, responsive design for field and office users
- Improved staff productivity and decision-making
- No-code configuration tailored to your organisation
CiA is fully responsive and optimised for all devices: desktop, tablet and mobile. Users can securely access their systems in the field, at home or on the go.
CiA connects users directly to live data within the ERP, enabling faster insights and smarter decisions. Users can easily visualise dashboards, respond to tasks, and complete forms with full auditability.
CiA is hosted on TechnologyOne’s IRAP-assessed SaaS platform and meets industry-leading security standards, including PROTECTED classification. It ensures encrypted, authenticated access for all users, regardless of location.
SaaS+ is TechnologyOne’s all-inclusive offering, specifically tailored for the industries we serve. With SaaS+, implementation, support, and upgrade costs are included, with TechnologyOne taking full ownership of the outcome of the solution experience, not just the software.
For more details, visit the SaaS+ information page .