12 November 2025

Whangārei District Council powers up innovative digital services for residents

Whangārei District Council is transforming how communities engage with local government, becoming one of the first adopters of TechnologyOne’s Digital Experience Platform for Local Government (DxP LG) in New Zealand.

This bold step will deliver faster, easier and more accessible services for residents, and builds on Whangārei’s strong track record of its first-to-market decisions aimed to deliver smarter, and more customer-centric services for its community.

In 2017, Whangārei became the first New Zealand council to move to Software-as-a-Service (SaaS).

Alan Adcock, General Manager Corporate at Whangārei District Council said, “Our goal is to provide our community with a single source of truth that is up-to-date and accessible anytime, on any device. We became early adopters of DxP LG because we’d much rather help build the solution than discover problems later. Being listened to, and seeing our feedback reflected in future releases, gives us real confidence that every dollar we spend delivers value back to our community.”

The council is already seeing early benefits from DxP LG. By unifying internal and external knowledge bases, Customer Service staff can resolve queries faster and hold more meaningful conversations, while ratepayers can access clearer, more consistent information.

DxP LG has prompted the council to explore shifting its award-winning website to the new platform

“You don’t get the lightbulb by improving the candle. Our current website is excellent, but it isn't going to scale to deliver the customer-first vision we’re aiming for. I think over time DxP LG will grow to replace the website, but right now they coexist, and we are able to work across them seamlessly,” Adcock said.

Ben Sheehan, New Zealand Country Manager at TechnologyOne said, “Whangārei is Northland’s largest city with a strong track record of embracing new technology to deliver better services for its 56,000 plus residents. As one of the first councils in New Zealand to adopt DxP LG, they’re once again showing how digital platforms can transform the way residents interact with their council. We’re proud to continue our longstanding partnership and help shape the future of local government in New Zealand.”

Leveraging more than 38 years' experience working with councils across Australia and New Zealand, TechnologyOne's purpose built OneCouncil SaaS ERP solution helps local governments modernise and adapt to the evolving landscape and be able to do more with less.